Shipping policy

Shipping & Delivery

At Nuvemew, we believe every cat deserves a cozy place to call their own. We want your shopping experience to feel just as comfortable, with clear information about how your order is prepared and delivered.

Order Processing

Orders are processed within 1–3 business days after purchase, excluding weekends and public holidays.

Once your order has been processed and dispatched, delivery time begins. You will receive an order confirmation after checkout. If tracking information is available for your shipment, we will share it with you when it becomes available.

Shipping Destinations

Nuvemew aims to serve cat lovers across Europe. Available delivery destinations will be confirmed at checkout, as shipping availability may vary by product and destination.

Shipping Costs

Standard shipping is intended to be free for eligible orders to supported destinations, with no standard shipping fee added at checkout.

Any available shipping options and applicable charges will be displayed before you complete your purchase.

Estimated Delivery Times

We are currently evaluating an estimated transit time of 8–15 business days after dispatch.

Please note that this estimate has not yet been confirmed for all destinations and is not a guaranteed delivery timeframe. We will provide confirmed delivery estimates once shipping arrangements have been verified.

Actual delivery times may vary depending on the destination, carrier operations, customs processing where applicable, and other circumstances outside our control.

Order processing time is separate from transit time.

Tracking Your Order

Where tracking is available, tracking details will be shared once your shipment has been dispatched and the information has been provided to us.

Tracking updates may take time to appear, depending on the carrier and shipping route.

Delivery Delays

Although we work to provide a smooth delivery experience, delays may occasionally occur due to carrier disruptions, customs processing, severe weather, public holidays, or other unforeseen circumstances.

If your order appears to be delayed or you need help with a shipment, please contact our customer support team with your order number so we can assist you.