Terms of Service

Welcome to Nuvemew. These Terms of Service govern your access to and use of our website and the purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms, subject to any mandatory consumer rights that apply to you.

Please read these Terms carefully before making a purchase.

1. About Nuvemew

Nuvemew is an online store offering products designed to bring comfort and enjoyment to cats and their owners.

If you have questions about these Terms or an order, you can contact us at:

Email: contact@nuvemew.com

Our legal business name, registered address, and any applicable registration details will be provided in the relevant store information before sales begin.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

You agree to use our website lawfully and not to:

• Use the website for fraudulent or unlawful purposes.

• Interfere with the security or operation of the website.

• Attempt to gain unauthorized access to our systems or other users' information.

• Submit false, misleading, or fraudulent order information.

We reserve the right to take appropriate action against misuse of our website, subject to applicable law.

3. Products and Availability

We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

Product colors and appearance may vary slightly depending on screen settings, lighting, or manufacturing differences. Such variations do not affect your statutory rights if a product is materially different from its description.

All products are subject to availability. If a product becomes unavailable after you place an order, we will contact you and explain the available options, including a refund where appropriate.

4. Prices and Payments

All prices and applicable charges will be displayed during checkout before you complete your purchase.

Shipping offers, taxes, and other applicable charges will be shown where required. You are responsible for reviewing your order details before confirming payment.

We may update product prices or promotions from time to time. Any changes will not affect an order that we have already accepted, except where a correction is legally permitted and appropriately handled.

Orders must be paid for using the payment methods made available at checkout. By submitting an order, you confirm that you are authorized to use the selected payment method.

5. Orders and Order Acceptance

After placing an order, you should receive an order confirmation acknowledging that we have received it. This confirmation does not necessarily mean that the order has been dispatched.

If we cannot fulfil an order, for example because a product is unavailable or an order contains an obvious pricing or technical error, we will contact you and arrange an appropriate resolution in accordance with applicable law.

Please ensure that your shipping address and contact details are accurate when placing an order. Contact us promptly if you notice an error.

Nothing in this section limits any rights you may have under applicable consumer law.

6. Shipping and Delivery

Our shipping arrangements, eligible destinations, processing times, and delivery estimates are explained in our Shipping & Delivery policy.

Order processing time is separate from transit time. Any delivery estimates are provided for guidance unless expressly confirmed otherwise.

We aim to offer free standard shipping to supported destinations. Available destinations and shipping arrangements will be displayed or confirmed during checkout.

We remain responsible for fulfilling our obligations concerning delivery under applicable law. Nothing in these Terms excludes your rights if an order is lost, damaged, or not delivered as required.

For more information, please review our Shipping & Delivery page.

7. Returns, Refunds, and Consumer Rights

Our Returns & Refunds policy explains how to request a return, report a damaged or incorrect item, and obtain a refund.

Consumers in the European Union generally have a 14-day withdrawal period for eligible online purchases, subject to legal exceptions. Consumer goods are also covered by applicable legal conformity guarantees, including the EU minimum protection where applicable.

These rights may vary according to the relevant national law and cannot be excluded or reduced by these Terms.

We recommend reporting damaged, defective, or incorrect deliveries within 72 hours so we can investigate promptly. This recommendation does not restrict any mandatory legal rights or statutory time limits.

Please read our Returns & Refunds page for the full process.

8. Promotions and Discounts

Promotional offers, discount codes, and special pricing may be subject to specific conditions stated when the offer is presented.

Unless otherwise stated, promotions cannot be applied retroactively to completed purchases. Any promotion will be administered in accordance with applicable consumer and pricing laws.

9. Intellectual Property

The content on our website, including our brand name, logo, text, graphics, design elements, and original marketing materials, is owned by or licensed to Nuvemew and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our website content without prior authorization, except where permitted by law.

Product images and third-party materials remain subject to the rights of their respective owners.

10. Third-Party Services and Links

Our website may use third-party services, including payment processors, shipping providers, analytics tools, and external links.

These services may operate under their own terms and privacy policies. We are not responsible for the independent operation of external websites, but this does not remove any obligations or liabilities that we have under applicable law.

11. Website Availability and Security

We aim to keep our website available and functioning properly. However, maintenance, technical issues, or circumstances outside our reasonable control may occasionally interrupt access.

We may update, improve, or modify website features when necessary. Such changes will not remove your mandatory consumer rights or affect an existing contract unlawfully.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, these Terms do not limit liability for fraud, intentional misconduct, personal injury where liability cannot legally be excluded, or any other liability that applicable law requires us to retain.

We do not exclude or restrict your statutory rights concerning products that are defective, damaged, or not as described.

13. Privacy and Personal Information

We process personal information in connection with orders, payments, customer support, and website operations as described in our Privacy Policy.

Please review our Privacy Policy for details about the personal information we collect, how we use it, how long we retain it, and the rights available to you.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, or legal obligations.

The latest version will be published on this page with its updated date. Changes will apply as permitted by law and will not retroactively remove rights attached to an existing order.

15. Governing Law and Disputes

These Terms are subject to the applicable laws governing the transaction, without depriving consumers of mandatory protections available under the law of their country of residence where those protections apply.

If you have a concern about an order, please contact us first at contact@nuvemew.com so we can try to resolve it.

You may also have access to consumer protection bodies or dispute-resolution procedures available in your country.

16. Contact Information

For questions about these Terms, products, orders, or our policies, contact:

Nuvemew Customer Support
Email: contact@nuvemew.com

Thank you for choosing Nuvemew. We appreciate your trust and look forward to bringing a little extra comfort to your cat's world.